Back Bay Hotel

Review by: Amy, Houston, United States

Stayed: Jun 2009

I would recommend the hotel to others. the service was excelent and always available. Expectations were certainly met.

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Review by: PCB, Bedford, United States

Stayed: May 2009

We've stayed at Jury's Boston several times and it didn't quite meet the standard that we had become accustomed to. Although it was pleasant and the room was clean, we had always been given an 'upgraded' room or a room on a higher floor and were always warmly received. The hotel desk administrator did say they had a new system, but, for some reason our past stays were not listed, so we weren't greeted with the same enthusiasm. We got there very late and left fairly early the following day. We were put in a room on the second floor and there were no bathrobes in the room. Given our short stay...we didn't do anything about it. I'm hoping when we return, things will be back to the way we remembered.

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Review by: Debra, San Francisco, United States

Stayed: Oct 2008

The room was good but not great - a little on the small side and looked out at another 'wing' of the hotel, but they did have nice amenities such as terry robes, heated towel racks and a double head shower. They had a turndown service (turning down the bed and leaving chocolates) and at that time they replaced dirty towels and the little shampoos and shower gels - so that was done twice a day. The staff is EXTREMELY helpful and they aim to please! One night we came in late and I needed some food to take medicine and the bellman went into to the kitchen and got me an English muffin and jam (no charge!).
The hotel has a pretty good location - just two blocks from Copley Square. I would definitely recommend this hotel but I'd want to know where the room was located!

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Review by: Jill, Hampden, United States

Stayed: Oct 2008

Would recommend this hotel to others.

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Review by: Peggy, Bedford, United States

Stayed: Sep 2008

I would strongly recommend it to others. The location, the quality of the rooms and, most important, the outstanding service put it at the top of our list in Boston.

The rates are excellent for the quality and our expectations were met in every way.

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