Simply, The James surpassed my expectations. Granted, when you stay in the heart of downtown Chicago (especially River North/Michigan Ave. areas) you pay a premium for location and the value then comes from what the facility offers and its service. The facility, staff, and service exceeded my fair but higher-than-normal expectations. I have absolutely no complaints regarding our stay on a very busy autumn college football weekend. Facility was very contemporary (for an older building), the staff always helpful and polite, and the service was everything one could reasonably expect. Due to our schedule, we did not sample the street-level restaurant (Primehouse), but appeared busy both evenings of our stay. We did have a drink in the street-level lounge located just off the lobby, and the staff there was also very congenial and accommodating . It will be very hard to consider any other hotel when looking in downtown Chicago.
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Review by:
Leigh Vander Molen,
grand rapids, United States
Stayed:Oct 2009
The James is a very chic, very European hotel. I loved hearing languages from around the world, enjoyed seeing lap dogs trotting through the lobby and the room was a welcome sight from the run-of-the-mill hotel! Great place for a romantic get away.
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Review by:
johnny b.,
commerce, United States
Stayed:Sep 2009
1 out of 1 people found the following review helpful —
great hotel but i found their over night parking much too expensive...
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Review by:
Disappointed,
Indianapolis, United States
Stayed:Aug 2009
The hotel staff, with a few exceptions, was young, disinterested and rude. We had a problem with the room reservation. We were offered no apologies, instead we were told that it was our fault for not reading the fine print when booking with Skoosh online. Upon returning home, I called the hotel reservations manager to discuss the misunderstanding. She laughed at several points and it was clear that the lack of customer service starts at the top.
The hotel location is excellent. The decor was cool. The lack of customer service was enough for us to make sure we don't come back. There are too many great hotels in Chicago to waste time with this one.
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Review by:
MiamiMorgs,
Miami Beach, United States
Stayed:Jun 2009
I usually try to stay at a Starwood hotel when traveling but the W hotels were just too expensive this time so I decided to check out the James. I was very pleased with the experience overall. I arrived late due to flight delays and got to the room and had a very good meal from room service. The gym is one of the best I have found in a hotel anywhere. The room was large, bed comfortable, bathroom large and supplied with high quality soaps, shampoos etc.
Only criticism is that the bar isn't very inviting if you just want to go and have a quiet drink, it is a bit of a scene with people meeting there before heading to the restaurant.
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Review by:
Terry,
Milwaukee, United States
Stayed:Dec 2008
Great, friendly service. Comfortable beds. No noise. Excellent value.
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Review by:
Brienne,
Lawrence, United States
Stayed:Dec 2008
We were extremely pleased with our decision to stay at The James Hotel in Chicago, IL. We stayed a total of 5 nights. The hotel decor was very modern and tasteful. Not over the top, just right! The hotel staff was helpful and courteous. Our room was very clean and had all the amenities we needed. The room was cleaned thoroughly each day and the beds turned down each evening. The hotel bar and restaurant were great! We had drinks each night at the bar, dinner one night and breakfast twice at the restaurant. We were truly impressed when we came to have dinner just before the kitchen closed. We were seated and treated wonderfully even though we were "the only" people in the restaurant. BRAVO!
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Review by:
sarah,
amsterdam, Netherlands
Stayed:Nov 2008
great hotel within walking distance to everything, fantastic room service, even for your beloved pets. whatever you need at whatever time of the day/night can and will be arranged. it has the feeling of a new york trendy hotel but without the nyc attitude, the rooms themselves have comfy beds and bedding and the mini bar is well stocked and not insanely expensive
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Review by:
Mookie,
Rego Park, United States
Stayed:Oct 2008
I highly recommend staying at the James if you are in Chicago. The rooms are modern, stylish & comfortable. The 24-hour gym is very convenient. The staff is friendly and very helpful.
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Review by:
Karen,
Gaithersburg, United States
Stayed:Oct 2008
We would certainly recommend it to everyone... Great location, wonderful service, great amenities, professional staff that is very service oriented. I would highly recommend this hotel to others.
Karen
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