The good: The location is superb, walkable to many locations. The rooms are clean and functional, full sized bed, comfortable bathroom with bath and shower. We had a TV, a fridge with a section for our drinks, and a kettle with a supply of coffee, tea and sugar. Our party had two rooms, ours had a microwave but the other room did not. Breakfast was varied and good quality, . There were plenty of tables up to 8am, but soon after queues developed.
The bad: Some staff were sloppy, we were given the wrong room number at check in and had to return from the 13th floor to get the correct one, and at lunch we were given a small glass of wine in place of a large and had to insist it was remeasured. Lifts get busy at times, visiting all floors on way down was time consuming