The hotel is an old Palazzo - so has an interesting entrance and lots of character once inside. Via Chiaia is a quiet shopping street (15-20 minute walk) from the crowded centro storico - which was perfect for us. It also meant you could easily explore the city to the west easily - Piazza Amadeo etc.
The hotel is also walkable from the port (which we did in 10-15 mins) which meant we didn't have to negotiate taxis when we arrived from Capri.
The only slight complaint was that the air con in the room was noisy, but it's a very old building so probably to be expected.
Overall, friendly and helpful staff and a good hotel in a centrally placed, but not chaotic area of Naples. Oh, and it had a good breakfast included in the price.