My expectations were met since I've stayed here several times before. If I had to pick something apart, they've drastically reduced the "Executive Lounge" so that's certainly not as much of a selling point as it's been in the past. Everyone is extremely polite and knowledeable. One drawback is that because the hotel is so big, the lobby can get very chaotic at times with so many people, which is not a relaxing experince, but still a good value for the money.
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Review by:
Timothy,
Cincinnati, United States
Stayed:Sep 2009
The guest rooms and common areas are gorgeous. We traveled with a Brother and Sister-in-law. I made the reservation for each of our rooms at the same time, both guest rooms with one King size bed, the same price. They allowed us an early check-in (about 1pm). Our valet showed us to our rooms and one room had a jaw dropping view of St. Patrick's Cathedral the other room (on the same floor) had a shockingly horrible view of the ugly water tanks on the roof directly opposite our one and only window. You couldn't even see down to the street! We did not complain or ask for another room. Having traveled to NYC multiple times we knew even though we would be in there for 4 days the time spent actually in our room would be a small percentage. The staff was very personable and kind.
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Review by:
Ron,
Murrysville, United States
Stayed:Sep 2009
simply terrific. grand old hotel yet up to date. they don't build them like this anymore! Great value. Easy walk to shopping and theatre district.
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Review by:
Joe,
Cary, United States
Stayed:Sep 2009
My wife and I really enjoyed and would recommend the Palace hotel in New York. The rooms were modern and the staff friendly. The location was convenient. I thought it was a better value then the Ritz or Plaza. We had a great trip and I'd say our expectations were met.
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Review by:
Maria,
Cranford, United States
Stayed:Aug 2009
The hotel is first class and just lovely. The rooms were very clean and smelled great. Definitely will stay there again when I am back in NYC. A great luxurious respite - worth every penny.
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Review by:
robert,
cumming, United States
Stayed:Jun 2008
absolutely. excellent 5 star hotel. people were very helpful and nice.
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