3 of 3 people found the following review helpful —
This is a hard review because we did enjoy the hotel...the location is superb, the hotel well designed and staff lovely. We had reserved a 2 Queen bed room and the hotel had us booked in a single bed King room for 4 of us (huh?)and no dbls available and no cots so one of us had to sleep on the floor on pillows. We made the best of it but the next night, after promising a new room, we again, were left at the end of the day with the same room. Skoosh was amazing, staying on top of the situation and working hard for us. We finally got a double room on our 3rd of 5 night stay. Upon checking out they were charging us an additional $150.00 per night for "upgrade". Skoosh again stepped up and took care of the situation.