The hotel staff were very friendly, helpful and efficient, esp. the reception staff. The room was decorated nicely although it was slightly spoilt by an unattended to old water stain on the ceiling, but that's a minor point! The cupboard space in the room was not really adequate. The bed and pillows were extremely comfortable affording a decent sleep, although the room was above reception and with people coming and going until about 2am was a bit noisy if the window was open. Luckily, the hotel regulated it's heating system very efficiently so it did not matter that the window had to be closed. This impressive system extended to the need to insert one's room key into the slot by the door to be able to use the room lights. We were impressed with the recycling bin in the bathroom! The towels were thin and very small.
Breakfast was very good and a wide variety of Swedish and continental foods were served. The food was freshly cooked and well presented, although hot water for making drinks was not always particularly hot.
The hotel was next door to a theatre, meaning that residents mingled with non-residents which wasn't a problem unless you wanted to sit in the hotel's bar or lobby area and could not do so easily. It would also have been nice to have been able to order hot beverages in late afternoon to drink downstairs to warm up, but it did not seem to be possible.
Overall, this is a very well run and efficient hotel and we would return to it, although it is perhaps a little off the beaten track. For example, it was an hours walk back to the hotel from Gamla Stan. However it well served by the very efficient water ferry service.